Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–4 business days after payment confirmation, minimizing waiting periods to ensure customers receive their goods in a timely and efficient manner.
International Shipping & Delivery Time
Our standard international delivery typically takes 7–13 days to reach global destinations. Delivery times are estimated and may vary based on shipping regions and local customs procedures. You can select the rush shipping option at checkout if you require faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to order weight and delivery destination. The exact shipping cost is clearly displayed at checkout before payment, with absolutely no hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend verifying your local import regulations prior to purchasing to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials tailored for fresh goods, protecting product integrity and freshness throughout the transit process.
For high-value orders, optional shipping insurance is available at checkout, providing extra protection and peace of mind during shipment delivery.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging thoroughly upon delivery. If you spot damage, leakage or severe deformation, take photographic evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery progress, our dedicated support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@victctro.shop or phone: +64 27 915 7364.
Thank you for choosing VICTOR KAI EVANS! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.